Frequently Asked Questions

Bookings & Deposits

You can choose one of our pre-curated packages and book directly on our Packages & Pricing page, or fill out our contact form to request a fully custom itinerary built around your group.
We recommend booking at least 2–3 weeks in advance since availability is subject to each winery's reservation schedule. Popular dates, especially during harvest season and weekends, fill up quickly.
Absolutely. Fill out our contact form and let us know which wineries and restaurants you'd like included — we'll build a custom itinerary around your preferences.
Yes, we do. While our packages are centered around Napa Valley, we're happy to accommodate trips to Sonoma, Healdsburg, and other nearby wine country destinations — just let us know in your booking form or contact form.
Yes — please contact us regarding discounts for multiple bookings, or check the homepage of our website to see if we have any active discounts.
Yes! You can purchase a drive ahead of time for someone else, and we'll provide you with a gift card for them to use.
No — there's no minimum number of guests required.
Yes, same-day and short notice bookings are possible, subject to our availability.

Pricing is $60 per hour if we drive your rental car or personal vehicle, or $120 per hour if you'd like to ride in our Tesla Model X. Most full-day experiences run around 6-8 hours.
You won't be charged the remaining balance until your experience is complete. Your $150 deposit is credited toward your total at that time.
Tipping is never required but always appreciated. Tip options of 15%, 20%, or 25% are available at the end of your experience. 100% of your tip goes to your driver.
Yes — every winery and restaurant reservation is arranged and confirmed by Safe Drive Napa as part of your booking. You won't need to make a single phone call.
No — there are no additional fees. The price you see is the price you pay.
We accept credit and debit cards. Tips are welcomed in cash, credit, or debit — and 100% of your tip goes directly to your driver.
Yes — our hourly rate stays the same year-round, including weekends and holidays.

We come directly to your hotel, vacation rental, or wherever you're staying in Napa Valley for both pickup and drop-off — wherever is most convenient for you, just let us know your preferred locations.
Just coordinate directly with your driver. Extensions and changes are absolutely possible and are based on driver availability.
Yes — your driver waits at every winery and restaurant stop and will be ready to go whenever you are.
Of course! Your driver is happy to help store any wine purchases for the rest of your trip.
If we're driving your rental car, you're welcome to bring whatever you'd like. If you're riding in our Tesla Model X, outside food and drinks are welcome too — we just ask that you help us keep the vehicle clean throughout your experience.
Yes — we keep bottled water available in the vehicle throughout your experience so you can stay refreshed between stops.

No deposit is required to book, so there's no charge to cancel. However, cancellations or no-shows may result in cancellation of any winery reservations coordinated as part of your itinerary — wineries set their own cancellation policies and fees, which are separate from and unaffiliated with Safe Drive Napa.
There's nothing to refund — we don't charge a deposit or hold any payment until your experience is complete. If you need to cancel or reschedule, just give us 48 hours notice. Note that cancellations may still result in cancellation of any winery reservations coordinated as part of your itinerary, which have their own separate policies.
Yes — just let us know as soon as possible and we will do our best to accommodate!
Yes — this depends on the seats available in the vehicle and whether the winery is able to accommodate the change. We're happy to reach out to the winery on your behalf to see if the adjustment can be made.
We'll suggest an equally exceptional alternative and won't finalize anything until you're happy with your full itinerary.
On the rare occasion we need to adjust your booking, we'll work closely with you to find a new date or provide a full refund — your experience is always our priority.

Yes — Safe Drive Napa and all of our drivers are fully insured, so you can book with complete peace of mind.
Yes — we're happy to drive your rental car or personal vehicle for $60 per hour.
We offer our Tesla Model X for $120 per hour — a spacious, premium SUV that comfortably seats up to 6 guests.
If we're driving your rental car, group size is based on however many seats your vehicle has. If you'd like to ride in our Tesla Model X, it comfortably seats up to 5 guests, not including the driver. For larger groups, reach out and we'll help coordinate the right solution.
We're only able to accommodate service animals in the vehicle.
Yes — a cleaning fee of up to $200 may apply for excessive mess or spills, depending on the severity of the cleaning required.